Our ultimate aim is to ensure that clients have a dedicated case handler who will guide the client through every step of the way. Our team are regulated by the Council for Licenced Conveyancers which means that across all levels of the business we pride ourselves on excellent client care, communication, efficiency and professionalism.
What do I enjoy most about Gordon Brown Law? For me it is 100% the staff I work with. We have a lovely office culture where everyone gets on with one another, there are no office politics, and we pull together as a team.Kathryn Taylor - Head of Gordon Brown Law - Gordon Brown Law
From an early age I was determined to work within the legal sector, however I found it extremely difficult to break into the profession as I had no family or personal connections to help me get a foot in the door. After almost a year of unsuccessful training contract applications, I chose the paralegal route. In my eyes this allowed me to put my degree to use and gain knowledge, experience and confidence. Once those skills had been developed, I was able to successfully apply for a trainee solicitor position. However, it is important to remember that the traditional route to being a solicitor is not the only route into the profession. We have a number of solicitors who have gone down non-traditional CILEx routes, which allows for a more inclusive approach to the law. There are also a number of alternative options e.g. conveyancing technician, licensed conveyancer etc.
We are a conveyancing firm who understand the importance of customer service. We are all dedicated to giving our customers honest, straightforward and pragmatic advice at all times. We are real people, but are also really great lawyers, conveyancers, managers and support staff, who aim to treat each individual client as we would want to be treated ourselves. We pride ourselves on not taking our clients for granted and like to build and retain professional relationships – both internally and externally.
All staff have an annual PDR. As well as general induction training / annual compliance training we actively encourage staff to identify their own career paths via the PDR process. We encourage this at all levels across the business. A common question asked at the recruitment stage is “what are my prospects for development”? At Gordon Brown Law we are proud to say that there are numerous prospects for development, whether that be an apprentice route through to Solicitor, via Conveyancing Technicians / CILEx routes or administrator through to Accounts Manager. The opportunities at GBL are numerous and we are always keen to explore new avenues.
We recruit for attitude and train for skill. It is essential to the management team to recruit people who wish to become ambassadors of the firm and to really drive the firm forward. We look for people who match our own core values being – ‘friendly, efficient, fair, professional, approachable and honest’. Whilst also valuing external relationships, providing quality and service commitment and above all a valued added service. Integrity is the key to our culture.
Gordon Brown Law are part of the UK’s largest conveyancing and property services group, comprising of Advantage Property Lawyers, DC Law, JS Law, Premier Property Lawyers and Cook Taylor Woodhouse as well as the lead conveyancing panel management and property services specialist Move with Us and My Home Move. The Group are also part of the QualitySolicitors brand and marketing network. Having built and established the Gordon Brown Law brand over the last 39 years, the move under the Group umbrella of Simplify allows Gordon Brown Law to focus on their core conveyancing business whilst looking forward to even greater successes in the future. The move under the large umbrella of Simplify will help better protect the jobs of the firm’s people going forward in an uncertain climate, whilst taking away some of the elements of worry that often exist in relation to the property market; as we have seen during Brexit, COVID-19 and possibly what we might see as the furlough scheme and the stamp duty scheme come to an end.
Whilst many law firms had to shut their doors during the COVID-19 pandemic, largely as a result of a lack of space for social distancing or as a result of sharing office space with other businesses, Gordon Brown Law have suffered very little in terms of their ability to operate both from home (being a fully paperless office) and the office. Gordon Brown Law moved to new offices in Team Valley (12,500 square feet) which currently holds 50 employees but can effectively cater for 140 employees – with additional ability to cater up to circa 200 employees with some reconfiguration. The newly refurbished offices provide a comfortable and relaxing environment for all staff to operate in a socially distanced and safe manner. In addition to good transport routes the offices have 50 car parking spaces so that all current staff members can be guaranteed on-site parking.
Mine, and the management team’s, vision for the future is to look to double in size over the next 18 months, creating more jobs at all levels across the firm. This expansion will allow team members greater routes to progression internally via a structured career path from apprentice through to solicitor. Within the existing team members, a number of staff have risen through the ranks having started out as apprentices, progressing to become Heads of Department, Associates, Team Leaders, Conveyancers and Solicitors.
Honesty, integrity, passionate, valuing relations at all levels (internal and external), service commitment, quality and a brand ambassador – whilst remaining a ‘real’ person who is friendly, honest, approachable and fair.”
It is essential to constantly diversify. We are doing this by building a training academy which will allow for both home-grown talent and ensuring the continued development of staff at all levels across the business. We have diversified our business by ensuring that all sectors of law are now part of a bigger mechanism – thereby drawing strength from the umbrella networks and ensuring a secure future for the staff that we employ.
Being a paperless firm, we have the ability to adapt and work flexibly across many areas of the business. Whilst our culture is that of office working and collaboration – a much needed resource to ensure well-being and the safety of staff both mentally and physically – we can continue to adapt as situations arise and develop.
Over to the team…
“Kathryn is very committed to the success of the business and she believes in all of the staff that work within it – and this shows in her leadership. She is supportive to you in your role and is always open to suggestions and ways to improve the processes. She will strive to get the best working environment for everyone and will listen to any concerns or worries, whilst implementing solutions in order for you to achieve your best. She believes in communication with all staff, whether it be information about the business, its plans and performance; what she is currently growing in her greenhouse or the mischief the new family dog is up to! Overall, Kathryn is an approachable person.”
Louise Woodhead, Financial Controller, Accounts Department
“I have worked at the firm for some 15 years now and during that time Kathryn has always made me feel like my contribution counts and I am valued. I have been promoted over the years from conveyancer to Operations Manager. I am currently undergoing my Level 4 Conveyancing Technician’s qualification via CILEx and am also one of the three Associates in the firm, alongside Geoff Hall, Head of Residential Conveyancing and Deb Tweedy, Head of HR. Without the support of Kathryn and of course Geoff I would not have been able to progress so far in my career.“
Louise Ottaway, Associate & Operations Manager, Residential Conveyancing
“Kathryn is without doubt the definition of an exceptional leader. She is humble but pragmatic, determined but generous and kind. Kathryn allows her management team to do what they do best by allowing them to get on with their job, whilst always providing 100% support in ensuring everyone in the business has the best possible opportunity for career development. This was borne out by Kathryn’s support and encouragement whilst I undertook my Masters in Employment Law, progressing to be Head of the Employment & HR team. Outside of work Kathryn’s passions are her garden, dog, football and of course spending time with her husband Geoff! Overall, she is a thoroughly down to earth person, which is a refreshing change in the legal sector.”
Deb Tweedy, Associate & Head of HR
“Kathryn is professional, passionate, approachable, supportive and inspiring. She gives you the autonomy to do your job well and is always available to speak to, despite the fact she is very busy. Without the support and encouragement of Kathryn, I would not have embarked on my CIM training qualification. Thanks to her encouragement, she gave me the ability to believe in myself. The journey I have had with Kathryn over the years I have worked with her, has been motivational and enjoyable. Throughout my working career in the legal sector, Kathryn is without doubt the most exceptional manager and leader I have worked with.”
Wendy Peffers, Marketing Manager
“Kathryn is forward thinking – she focuses on the business growth whilst avoiding obstacles in the process. I have worked alongside Kathryn for many years, trusting her management decisions and taking pride in being part of a successful business. I am appreciative of Kathryn supporting my training needs and pushing me to reach my potential.”
Michael Wheatley, IT Manager
“Kathryn has been very supportive of me over the years. I was in the middle of completing my LPC when I started working for the firm and when I qualified I was given the opportunity to be employed as a solicitor. I was then able to progress to Team Leader. I have always felt that I have been trusted by Kathryn to take on more responsibilities and I have been given the opportunities to progress in my career.”
Craig Foot, Solicitor / Team Leader, Residential Conveyancing
“Kathryn is by far the most helpful boss I have worked for. I love the fact we have an open-door policy and there is no issue too large or small for Kathryn to assist with. Kathryn has also helped me greatly with my career progression throughout my ten years with the firm – progressing from Apprentice to Assistant Team Leader - whether that be in a work capacity or assisting me with my studies / courses over the years, whilst completing my Level 4 Conveyancing Technician Qualification.”
Dan Hall, Conveyancer & Assistant Team Leader, New Build Team
“Even though Kathryn is Head of Gordon Brown Law she has always been approachable and eager to help. Without the help and support of Kathryn I am not sure I would have had the confidence to become Team Leader. We are all like an extended family with Kathryn watching over us all.”
Claire Keers, Team Leader, Residential Conveyancing Administration
Our Head of HR, Deb Tweedy, first established the relationship with SaccoMann in 2013, shortly after joining the firm. Deb and I were very keen to ensure that SaccoMann understood the culture of the firm, why we were different to our competitors and what we looked for in our prospective candidates.
In 2018 Deb and I met with the SaccoMann team over a boardroom lunch / presentation. I thought it was important to show them a little bit more about our brand and our culture. This helped cement the relationship further.
Over the years, Deb and I have worked very closely with the team at Sacco to establish a strong relationship that has, over time, seen them placing a number of very strong candidates who have gone on to develop both personally and professionally. We would highly recommend the team to any other candidates / businesses.
What makes us successful is we are a conveyancing firm who understand the importance of customer service. We are all dedicated to giving our customers honest, straightforward and pragmatic advice at all times. We are real people, but are also really great lawyers, conveyancers, managers and support staff, who aim to treat each individual client as...Kathryn Taylor - Head of Gordon Brown Law - Gordon Brown Law