About the Role
We’re working with a leading national law firm who are seeking a Legal Operations Manager to join its rapidly growing Health Business Group. This is a pivotal role focused on driving continuous improvement across legal service delivery, enhancing operational efficiency, and embedding innovation through technology, data, and automation.
You will play a key part in shaping how legal services are delivered across a large, high-performing healthcare practice, working closely with legal teams and senior stakeholders to identify opportunities for improvement and implement scalable, data-led solutions that deliver measurable impact for both the firm and its clients.
The Team
This opportunity sits within one of the firm’s fastest-growing business groups, comprising over 200 lawyers with national reach. The team is widely recognised for advising NHS bodies and independent healthcare organisations, and continues to grow year-on-year as a key strategic area of the firm’s practice.
Responsibilities
- Work closely with senior stakeholders including Finance Business Partners to support budgeting, forecasting, and financial efficiency
- Build strong relationships with third-party suppliers to optimise service quality and cost effectiveness
- Promote collaboration across business groups to share best practice and drive alignment
- Support recruitment activity aligned to business strategy
- Ensure compliance with training and performance processes across the group
- Contribute to CSR initiatives and a culture of accountability and integrity
- Design and implement streamlined processes, playbooks, and standard operating procedures (SOPs)
- Support consistent, high-quality legal service delivery across teams
- Collaborate with innovation and project teams to implement legal tech solutions (including AI, document automation, and case management systems)
- Develop dashboards and reporting frameworks to monitor performance, efficiency, throughput, and profitability
- Use data insights to support pricing, forecasting, and matter scoping
- Improve decision-making through enhanced use of operational data
- Lead on change initiatives linked to new processes and technology adoption
- Deliver training to legal teams on systems, workflows, and best practice
- Support embedding of continuous improvement across the business group
What They're Looking For
An experienced legal operations or legal transformation professional with a strong track record of improving service delivery within a law firm, in-house legal team, or professional services environment.
You will bring:
- Proven experience in legal operations, transformation, or service delivery improvement
- Demonstrable success delivering measurable efficiency or client value improvements
- Strong stakeholder management and relationship-building skills
- Good understanding of data analytics and its application in legal operations
- Strong problem-solving ability with a proactive and independent approach
- Ability to manage competing priorities in a fast-paced environment
- Strong IT skills and confidence using a range of systems and tools
- Strong understanding of legal and regulatory frameworks
- Willingness to travel as required
Benefits
A comprehensive benefits package is offered, including:
- 25 days annual leave plus bank holidays
- Private medical insurance
- Flexible pension scheme
- Electric/hybrid vehicle scheme
- Medicash and EAP support services
- Enhanced family leave policies
- Hybrid working and dress-for-your-day policy
Apply Now
If you're ready to join a forward-thinking firm and take your management career to the next level, we'd love to hear from you. Contact Abbie for a confidential discussion on 0161 871 4754 or email her at abbie.cragg@saccomann.com